Refunds & Cancellation

Cancelling a subscription

• Monthly and annual plans renew automatically until cancelled.
• Cancel any time from Billing in the account that paid — usually the parent’s.
• After cancelling you keep access until the end of the period you’ve paid for, then the account moves to the free plan. You won’t be charged again.
• Your learning history stays — you can upgrade again whenever you like.

When you get a refund

• Charged twice, or charged for a payment that failed: refunded in full once we confirm it with our payment partner.
• A problem on our side stops you using the paid features and we can’t fix it within a reasonable time: tell us within 7 days and we’ll refund the unused part of the period, or the full amount if you couldn’t use it at all.
• Renewal you forgot to cancel: if you contact us within 48 hours of a renewal and haven’t used the paid features since, we’ll refund that renewal.

Apart from these cases, payments for a period already started aren’t refunded, and add-on mock packs aren’t refundable once a mock from the pack has been started.

How to ask for a refund

Please use our contact page with the topic “Payments, plans or refunds”, the mobile number of the account that paid and the payment ID from Razorpay’s receipt email or SMS. Approved refunds go back to the original payment method, usually within 5–7 working days (your bank may take longer to show it).

Delivery

Vismayan is a fully online service — nothing is shipped. Paid features switch on as soon as the payment is confirmed, usually within a minute. If they don’t, use our contact page.